TERMS AND CONDITIONS

APPROVAL

An order approval will be emailed for your review and approval prior to production. If no response is received within 24 hours, order is considered approved as sent, and production processes begin.

CANCELLATIONS

Any cancellations on orders will be subject to all production costs incurred to date.

DELIVERY TIME

Initial orders requiring artwork and approval generally require 2-4 weeks. Repeat orders, not requiring new artwork, generally require 1-2 weeks. Rush service is available on most products but is dependant on available shipping options. Additional time may be required for enamelling.

ENGRAVING

All text for engraving must be submitted electronically, via email or in an attached file. Pricing includes inscriptions unless otherwise noted. We do not accept engraving, personalization or inscription information over the telephone.

PAYMENT TERMS

VISA, M/C, PAYPAL accepted.

PRICING

Prices shown are current, but subject to change without notice. Prices do not include freight or applicable taxes.

PRIVACY

For information on privacy issues, please refer to our Privacy Policy.

RETURNS

All goods must be inspected upon receipt. A factory authorization number must be obtained from customer service prior to the return of any merchandise regardless of the reason. Authorization will not be approved if 10 business days have passed since receipt of goods. 

TRADEMARKS AND PROMOTION

All designs submitted and approved by our customers are deemed to be in full compliance with all existing laws of trademark, copyright, patent registration, and privacy regulations at time of submission The customer in submitting these designs takes full responsibility for all of these issues.

We reserve the right to use any products in our promotional materials, displays or electronic marketing unless otherwise informed in writing at the time of the order. All logos, designs, insignia, trademarks etc., shown are shown for illustration purposes only and are not for resale, nor are they to be construed as product or brand endorsement by or for the trademark owner.

The customer assumes all liability resulting from any action or demands brought forward in a trademark, copyright, registration marks or patent infringement or dispute.

SHIPPING

Unless specified, goods will be shipped by the most appropriate method based on weight, destination and time available, F.O.B. our manufacturing plant in London. Carrier is clearly indicated on your order approval.

In the case of goods damaged in transit, it is the responsibility of the customer to claim with the carrier. Please keep all packaging for their inquiry.

VARIATIONS

The actual sizes of products pictured in this catalogue may be larger or smaller than illustrated. The measurements given are approximate and slight variations are normal. Depending on the manufacturing process, some products will show slight imperfections that are inherent in natural products such as wood. Many items are handcrafted and reflect the individual workmanship that is the hallmark of each item. Colours and finishes can vary slightly in appearance from the catalogue picture. This may be due to changes in component suppliers, availability of components or manufacturing technique and does not alter the overall quality of the item.